POLICY / WARRANTY / RETURNS / CANCELLATIONS
Call (714-848-3030) or FAX (714-848-3031) us listing the part number and description of the parts you require. Include information on size, model, and year of the motorcycle for which the parts are intended. Secure online ordering is also available by selecting the online shopping button at the bottom of each page.
Foreign Orders: We ship worldwide daily and we welcome orders from outside the United States. Please call or e-mail us to place an order. Payment must be made in advance by credit card or wire transfer.
All prices are subject to change without prior notice.
IMPORTANT: If you pay by credit card you must include the cardholders name as it appears on the credit card , the card number and expiration date, the billing address of the cardholder , cardholder's signature. Upon you request we will be happy to issue a proforma invoice. Please specify UPS shipment or indicate freight forwarder of your choice. All freight charges must be prepaid, WE DO NOT SHIP FREIGHT COLLECT.
We accept MasterCard, Visa for the online order. Make sure to enter your complete account number and expiration date as well as the three-digit validation code on the back of the card. To help prevent credit card fraud your shipping address must match the billing address of your credit card. If your credit card billing is mailed to a Post Office Box you will need to call 714-848-3030 to place your order. For your protection, we security check all credit card orders.
All back orders will be held for 30 days. Please cancel by phone or letter any back orders you do not wish held. Title of all merchandise shipped passes to customer upon our delivery to a common carrier. All claims for damage or loss are to be made by the customer to the freight carrier.
AIM Corp. will not be held responsible for incidental or consequential damages arising from or in connection with the use of any products sold by AIM Corp. Our guarantee is limited to replacement or repair of defective parts up to 60 days from the original date of purchase. This does not include second hand used AIM Corp parts in away shape or form as warranty will be void to the second user. This warranty does not cover damage caused by misuse, alteration, negligence, or user error upon installation. All AIM Corp products are recommended to be installed by a qualified technician at any AIM dealer or distributor. All merchandise distributed by AIM Corp. is guaranteed in accordance with manufacturers' own terms of warranty. This warranty is expressly in lieu of any other expressed or implied warranties including any implied warranty of merchant ability or fitness for a particular purpose.
We only allow orders that have not shipped yet to be canceled. To cancel an order please contact us with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A fee will apply to order cancellations, typically these are charges a vendor may charge us for canceling an order. Fee's range from 6%-25% of the original price which is what it costs us to process your original transaction.
Credit card company's get their money no matter what, so if you want to cancel there is a fee and that fee is what they take on the transaction which is 3%. Then we charge 3% for our time to process and do that accounting work, for a total of 6% minimum on cancellations.
We believe this is fair since you clicked on the order button and typed your information in and we have to pay the staff to process these cancellations. It is your responsibility to ensure the parts you are ordering are correct. You are given a confirmation page with a list of parts before checking out. Any changes to an order can hold it up and cause other complications. If you are unsure about an item please contact us or conduct the research you need to be sure it is what you want or need. There is no exception to the 6% fee at minimum on cancellations.
Special order items are non-cancel-able and non-returnable.
Not the exactly what you thought it would be, or didn't end up needing the item? We accept returns and exchanges of items that meet the following rules:
1. Item must have been purchased from us within the last 30 days.
2. Products must be in original packaging and in a new condition. We can not sell a new part to someone that is not new. Imagine how you would feel getting a box with oil/grease/missing stickers and etc...
3. Any product that was used or partially installed is non-returnable. This goes back to being in new condition.
4. A 20% re-stocking fee applies to all returns that are not due to the error or the manufacturer of the item(s).
5. You are returning or exchanging the item with-in 5 days of receipt
6 The Return Authorization Form must be included in the box for acceptance. Otherwise we will not know what the reason is for the return, therefore we cannot issue you a refund nor a replacement. If there is any issue regarding this please contact us directly.
7. Shipping Fees are not refundable as UPS/USPS already used up the fuel and paid their employees.
8. You are responsible for return shipping charges.
Please return all merchandise to the address listed below.
16631 Gemini Lane
Huntington Beach, CA 92647
As of now we will not be providing return label shipments for returns or warranty exchanges. Customers will provide their own shipping to and from unless otherwise stated.